Call Recording & Consent Policy

When a caller dials a phone number connected to the Service, Dorazo processes the call in order to answer it. Depending on the Customer's configuration, this may include:

• Live audio processing. Caller speech is converted to text so the AI can understand and respond. This is required for the Service to function at all.
• Transcripts. A written record of what the caller and the AI each said, retained on the Customer's account.
• Call summaries. An AI-generated summary of what the caller needed.
• Call metadata. Caller phone number, time, duration, and outcome.
• Audio recordings, where the Customer has enabled recording through their telephony provider.

Transcription is inherent to how the Service works. A Customer who cannot lawfully create a record of call content should not use the Service for those calls.

Federal law (18 U.S.C. § 2511) permits recording where at least one party to the call consents. Many states impose a stricter standard and require the consent of all parties.

States that generally require all-party consent include California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, and Washington.

This list is provided for general orientation only. State statutes change, courts interpret them differently, and the analysis can turn on where each party was physically located during the call — not merely where the business is registered. Confirm the current rule for your jurisdiction with counsel.

Note for Florida businesses. Florida is an all-party consent state under Fla. Stat. § 934.03. A Florida business recording calls without the consent of every party may face criminal as well as civil exposure.

Because a caller may be located in a different state than the Customer, the safe operating assumption is that all-party consent is required on every call.

The Customer — not Dorazo — is the party responsible for obtaining lawful consent to record or transcribe calls placed to the Customer's number. Before enabling recording or transcription, the Customer must:

• Provide notice at the start of the call, before any substantive conversation occurs.
• Give the caller a way to decline — for example, by requesting a live person or ending the call.
• Determine which state laws apply to the Customer's location and the locations of its likely callers.
• Retain records of the notice given, including the exact wording used and the date it took effect.
• Comply with any industry-specific rules that apply to the Customer's business, including HIPAA for healthcare providers and applicable rules of professional conduct for legal practices.

The Customer indemnifies Dorazo against all claims, fines, and penalties arising from the Customer's failure to obtain lawful consent, as set out in the Terms of Service.

The following is a starting point for a greeting-level disclosure. It is not legal advice and should be reviewed by counsel before use:

“Thanks for calling [Business Name]. You're speaking with an AI assistant, and this call is recorded and transcribed for quality and record-keeping. If you'd prefer not to be recorded, let me know and I'll take a message instead.”

A Customer using the Service in an all-party consent state should ensure the notice is delivered before the caller says anything substantive, and that a caller who objects is genuinely offered an alternative.

Separately from recording consent, the AI receptionist identifies itself as an AI when asked and never claims to be a human being. See the AI Disclosure for details on what the AI does and what data it uses.

Transcripts, summaries, and call metadata are retained on the Customer's account and are accessible to the Customer through the Service. The Customer controls retention settings where the Service offers them.

Callers who wish to access or delete a record of their call should contact the business they called. Where Dorazo acts as a processor on that business's behalf, Dorazo will act on the Customer's instruction, as described in the Data Processing Agreement and the Privacy Policy.

Questions about this policy, or a request relating to a recorded call, can be sent to legal@dorazoai.com.